1. Who Controls Your Information
Opensource Digital Services Limited is responsible for personal information processed through its website and services, except where an independent provider—such as a payment gateway, bank, courier, hosting provider or external platform—acts under its own privacy policy.
2. Information We Collect
Information you provide
- name, email address, telephone number and account credentials;
- delivery, billing and recipient-address information;
- order, enquiry, support and project information;
- communication preferences and marketing consent;
- documents or information supplied for a requested service.
Transaction and service information
- order codes, products, quantities, prices and payment status;
- gateway references, RRR, response codes and verification records;
- download eligibility, download count and fulfilment history;
- service contracts, milestones, invoices and support history.
Technical information
- IP address, browser, device and user-agent information;
- login times, failed attempts and security-session records;
- cookies, page activity and diagnostic logs;
- fraud-prevention, error and performance information.
We do not intentionally store complete payment-card details on our website. Such information is generally handled by the selected payment provider.
3. Why We Use Information
- to create and secure customer accounts;
- to maintain carts, process orders and deliver products;
- to initialize, verify and reconcile payments;
- to issue receipts and maintain transaction history;
- to provide software, ICT, consultancy and business services;
- to communicate about orders, enquiries, support and security;
- to prevent fraud, abuse and unauthorized account access;
- to improve performance, usability and service quality;
- to meet legal, regulatory, tax, accounting and dispute obligations;
- to send marketing where consent or another lawful basis applies.
4. Lawful Basis
Depending on the activity, we process information because:
- it is necessary to perform a contract or take requested pre-contract steps;
- you have given consent;
- we must comply with a legal obligation;
- processing is necessary for legitimate interests such as security, fraud prevention, service improvement and business administration, balanced against your rights;
- another lawful basis under applicable law applies.
5. Payment Providers
Transactions may be processed through Remita, Paystack, Flutterwave or another displayed provider. We may send the provider information needed to initialize and verify a transaction, such as payer name, contact details, amount, currency, order reference and service description. Providers process payment information under their own privacy policies.
6. When We Share Information
We may disclose information to:
- payment processors, banks and fraud-prevention providers;
- hosting, cloud, email, messaging, analytics and security providers;
- couriers and fulfilment providers where delivery is requested;
- professional advisers, auditors, insurers or contractors under appropriate duties;
- regulators, courts, law-enforcement or public authorities where legally required;
- a successor entity in a lawful restructuring, merger or transfer.
We do not sell personal information.
7. Cookies and Similar Technologies
Cookies and session technologies may support login, cart operation, security, preferences, analytics and website performance. Disabling essential cookies may prevent account, cart or checkout functions from working correctly.
Where advertising or non-essential analytics is used, appropriate notice and choices should be provided.
8. How Long We Keep Information
We retain information only for as long as reasonably necessary for the purpose collected, including account administration, order fulfilment, download access, contractual records, legal compliance, accounting, security, fraud prevention and dispute resolution.
Retention periods may differ by record type. Information may be deleted, anonymized or securely archived when no longer required.
9. Security
We use reasonable technical and organizational measures, which may include password hashing, access controls, encrypted connections, session management, logging, backups and transaction verification. No online system can be guaranteed completely secure.
10. Your Data-Protection Rights
Subject to applicable law and lawful exceptions, you may request:
- information about how your data is processed;
- access to your personal information;
- correction of inaccurate or incomplete information;
- deletion where there is no lawful reason to retain it;
- restriction or objection to certain processing;
- withdrawal of consent without affecting earlier lawful processing;
- data portability where applicable;
- review of a qualifying automated decision;
- complaint to the Nigeria Data Protection Commission.
11. Children
Our general marketplace and commercial services are not intended for children to create accounts or transact without appropriate parental or guardian involvement. Education services may process learner information only under an appropriate institutional, parental, contractual or legal arrangement.
12. International Processing
Some service providers may process information outside Nigeria. Where this occurs, we will use reasonable contractual, legal or organizational safeguards required by applicable law.
13. Personal-Data Incidents
We investigate suspected data incidents and will notify affected persons or the relevant authority where notification is legally required.
14. Policy Updates
We may update this Policy to reflect legal, technical or operational changes. The effective date will be displayed on this page.
15. Privacy Requests and Complaints
Email: info@opensourcedsl.com
Telephone: 09164330424
Website: opensourcedsl.com
Location: Benin City, Edo State, Nigeria
Please identify the account, transaction or service concerned and describe the request. We may verify identity before releasing or changing protected information.